Refund Policy
GainBuilt Fitness wants every customer to shop with confidence. This Refund Policy explains refund eligibility, return requirements, damaged product claims, and the 30-day refund request period.
Refund requests must be made within 30 days.
Customers must contact GainBuilt Fitness within 30 days of receiving the order to request a refund or return review. If more than 30 days have passed, the order will not be eligible for a refund under any circumstances.
GainBuilt Fitness Refund Rules
This Refund Policy applies to eligible purchases made through GainBuilt Fitness. As an ecommerce store, we review refund requests based on product condition, delivery status, proof of purchase, and the date the customer received the order.
To keep the process fair for all customers, refund requests must follow the rules below. We reserve the right to approve, reject, or request more information before making a refund decision.
30 Days Only
Refund requests are accepted only within 30 days of order delivery.
Product Condition
Items must be unused, unopened, and in original packaging unless damaged during delivery.
Proof Required
Customers must provide order details, photos, videos, or other proof when requested.
Eligible Refund Conditions
- The refund request is submitted within 30 days of receiving the order.
- The customer can provide valid order information or proof of purchase.
- The product is unused, unopened, and returned in its original condition and packaging.
- The wrong item was delivered and the issue is reported with clear evidence.
- The product arrived damaged and the customer provides clear photo or video proof.
No Refund After 30 Days
Refund requests made after 30 days from the delivery date will not be accepted. Once the 30-day period has passed, GainBuilt Fitness cannot approve refunds, returns, exchanges, or replacement requests unless required by applicable law.
Refund & Return Process
Customers must contact our support team before sending any item back. Returns sent without approval may not be accepted or processed.
Email us at info@gainbuilt.com with your order details, reason for the request, and supporting proof.
We review the request, product condition, proof of purchase, photos, videos, and delivery details.
If your request qualifies, we provide return instructions. Do not send items back before approval.
After receiving and inspecting the returned item, we approve or reject the refund based on policy rules.
Damaged or Incorrect Products
If a product arrives damaged, broken, leaking, incomplete, or different from what was ordered, customers must contact GainBuilt Fitness as soon as possible and provide clear proof.
- Clear photos or videos of the damaged product are required.
- Photos of the packaging, label, and delivered item may be requested.
- Customers should keep the product and packaging until the claim is reviewed.
- Approved claims may qualify for replacement shipment, store credit, or refund depending on the case.
- Claims without proper evidence may be rejected.
Refund Method & Processing Time
Approved refunds are usually issued to the original payment method used for the order. Processing time may vary depending on the payment provider, bank, or payment method.
| Payment Type | Refund Handling |
|---|---|
| Card / PayPal | Refunds may take several business days after approval, depending on the provider. |
| ACH / Bank Transfer | Refunds may require account verification before processing. |
| Crypto | Crypto refund reviews may be handled based on the order value and transaction details. |